Customer Service Legislation Essays

Customer Service Legislation Essays Customer Service Legislation Essay Customer Service Legislation Essay The goods supplied to customers and the customer service provided is influenced by certain factors in UK. The way that the products are sold: Effects on customer service of regulating the nature and standards of products: * Sale of Goods Act, 1979 the product must be sold according to the description and satisfactory quality also fit for purpose. For example at Thorpe Park they cannot advertise the tickets for a certain price and sell it at different price at the gates. * Supply of Goods and Services Act, 1982 services must be at merchantable value and at practical rates. For example if customers book for two tickets and they only have 1 ticket given. * Food Safety Act, 1990 the food must be quality and up to standards. For example at Thorpe park restaurants they cannot sell food which is decayed or has passed its sell by date. Not all of these are linked with Thorpe Park but the Food Safety Act is an important because there are restaurants in the park which supply food to customers at Thorpe Park. Price The price displays are also very important and there is a law for this too. The Prices act 1974 and 1975 is controlling the price displays. They require prices to be indicated on goods or services offered by businesses. It is illegal for Thorpe Park to mislead the customers by displaying wrong pries for entering the park and using the rides. Age restrictions Varies legislations restricts sales on products to children. These products are such as tobacco, alcohol and lottery tickets. This also does not apply to Thorpe Park. The ways that the products are advertised and promoted are also a part of legislation. The Advertising Standards Authority (ASA) is an authority which controls advertising in UK. Advertisements must be legal, decent, honest and truthful, prepared with responsibility of customers and society and in the line with fair competition. The ASA has the power to force a business to remove their advertisement. Thorpe Park must comply with this advertising and promotion law. They need to be honest about their park and rides to show that they care for their customers and they are reliable. There are many laws which control what information a business should provide for their customers on their products. Thorpe Park must comply with these laws. They must provide information about their rides for their customers. For example they must make sure that height restrictions are clearly written where customers can see. Not complying with legislation and implications If a business does not comply with legislation they may need to face some negative effects. The criminal law There is some legislation which is covered by criminal law and if the business breaks the laws they will be a criminal offence and the business is then forced to be: * Prosecuted * Fined * People responsible may be imprisoned Some of the main criminal laws in UK are: * Trade Descriptions Act 1968 an Act of which prevents manufacturers, retailers or service industry providers from misleading consumers as to what they are spending their money on. * Consumer Protection Act 1987 this act affect the producer of the product not the supplier and it allows the person injured to contact authorities about the damage that has been made to them. * Sale and Supply of Goods Act 1994 under this act the customers are expected to be entoleted to the goods which should be satisfactory quality, fit for any particular purpose made known to the seller; and the good is as it was described. These acts also affect Thorpe Park. For example the trade descripcitions act prevents Thorpe Park to promote the attraction by misleading customers by saying that there are rides which cannot be found at the Park. The Consumer Protection Act also affects Thorpe Park because if a customer is injured on rides they have the right to complain about this. The Sale and Supply of Goods Act affects the Park by making sure that they check all rides everyday so they are sure that it does work properly and it is also a health and safety procedure also to make sure they work as a part of the quality and they will have to make sure the rides are as they have been described to the customers. Other negative effects it may have on business are that the products may be seized at the court, the business activity may be restricted, and the image of the business may be damaged. Thorpe Park must comply with legislation because it is a very big business and very popular in UK. They need to make sure that their image is not affected by anything. They need to make sure that their business is running smoothly without any implications. Safe Working Businesses have to operate in a safe environment; they must have policies to ensure the safety and security aspects. For Thorpe Park safety at work is a big issue. The business is responsible for safety of customers, visitors, personnel and security procedures. Safety of Customers Businesses must make sure that their customers are safe and secure. A business must be sure that the products they sell are safe and legislation is there to prevent businesses selling harmful products. Business which provides harmful products may pay fines or other penalties. Machinery is particularly important for safety purposes. The business must be definite that the machinery is fitted and operates and there are no electrical faults. Thorpe Park has various rides and they are responsible for safety of customers by making sure that the rides are functioning properly. They do this by testing the rides on daily basis. Thorpe Park is also responsible of making sure that the staffs are trained so in an emergency they are there to provide help and make sure the customers are secured when on the rides. Safety of Customers and Visitors A business is liable for safety of its customers and visitors. If there is a visitor at the premises they need to be sure that the visitor is safe. Staff also needs to be trained for emergency purposes. Thorpe Park is liable to make sure that their staff is trained. They train their staff for facts such as first aid, evacuation procedures, using the rides and other safety points. Safety of Personnel It is imperative that the staff at a business is safe. If a staff is injured at work they have the right to: * Take time off * Covered by other workers during their absence * Become less motivated * Return and become less productive * Lave altogether * Sue the business and claim compensation The Health and Safety at Work Act 1974 is the legislation which protects the employees. For a business like Thorpe Park they have a major liability for the safety of their personnel. They must make sure that the working environment is safe and employees are not injured.

Johns Keys to Success Idiomatic Story

John's Keys to Success Idiomatic Story Here is a story about an accomplished businessman and happily gave advice to young people whom he mentored. Youll find idiom definitions and a short quiz on some of the expressions at the end of the story.  Try reading the story one time to understand the gist without using the idiom definitions. On your second reading, use the definitions to help you understand the text while learning new idioms. Johns Keys to Success John is an incredibly accomplished and successful businessman. As such, he is quite popular as a mentor. He enjoys showing young professionals the ropes. The first thing he says is that his career has certainly not always been smooth sailing. In fact, he learned a number of lessons along the way. First and foremost, John said, dont believe that success is ever mana from heaven. He said that everyone he had met had a similar rags to riches story, and that a lot of hard work had gone into the success. John believes in hard work, but also in recognizing the right opportunities. Its absolutely essential to never spread yourself too thin John advised. If you have too many irons in the fire, youll certainly miss out on real opportunity he continued. Ive seen people as busy as a bee who never really seem to do anything he pointed out. The more I thought about this advice, the more I understood what he was saying. If you put on your thinking cap, youll realize that its impossible to really concentrate if you have to worry about fifty different things. Another important lesson was that its important to know which side your bread is buttered on and make sure to give that activity your full attention. In other words, you need to ride the gravy train. Dont start looking for new challenges if everything is working out for the best! John stressed that the most important ability of any successful entrepreneur was to have the presence of mind to not only take advantage of an opportunity but also to keep your eye on the ball. Some people are quick on the uptake, but then they get bored. Its important to be consistent, but not spread yourself too thin. Finally, make sure to never show your hand to your opponents. In any case, thats how to be successful according to John. Idioms Used in the Story smooth sailing an easy life with no problemsknow which side ones bread is buttered on to understand what is most important for oneselfride the gravy train to make money by doing something that is already proven to be successfulkeep ones eye on the ball to concentrate and continue doing wellmana from heaven surprise richesfrom rags to riches from poor to richshow someone the ropes to explain and show by example how something is done properlyas busy as a bee very busy (also busy as a beaver)work out for the best to end with the best possible resultquick on the uptake to understand very quicklyhave the presence of mind to do something to be aware and able to grasp an opportunityshow ones hand to show others what advantages you have in a situationput on ones thinking cap to concentratespread oneself too thin to do too many thingshave too many irons in the fire to do too many things Idioms Quiz My friend is as ________________ these days. He never gets time to relax.Weve been lucky in life. Its been _____________ since the very beginning.  Im sure the situation will improve. It will _________________.You need to ____________________ for this problem. It requires a lot of concentration.Alan ___________________ during the negotiations for the business deal.Franklin went from ________________ in his life. He started with nothing and ended up a very rich person.Some artists are lucky and have a huge hit early in life. Then they ______________________ for many years afterwards.My boss _________ me ______________ at work because it was my first week. Quiz Answers busy as a beesmooth sailingwork out for the bestput on your thinking capshowed his handrags to richesride the gravy trainshowed me the ropes More Idioms and Expressions in Context Stories Learn more expressions using stories with one or more of these further  idioms in context stories with quizzes. Its important to learn and use idioms in context. Of course, idioms are not always easy to understand. There are  idiom and expression resources  that can help with definitions, but reading them in short stories can also provide context that make them come more alive.